Last updated: 1st August 2026
Applies to: mastersalesapp.com and all Mastersales services worldwide
This Refund Policy explains your rights when you buy a course from Mastersales, wherever in the world you're buying from. It forms part of our Terms and Conditions and should be read alongside them.
You get instant access to your course the moment you pay — no waiting, no separate unlock step. To make that work fairly, we don't ask you to give up any cancellation rights in exchange: you keep the full 14-day cooling-off period that the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 gives UK consumers when buying digital content, and customers in the EU/EEA have the equivalent right under the EU Consumer Rights Directive. We apply the same 14-day guarantee to customers everywhere, regardless of where you're buying from.
Window: You can request a full refund within 14 calendar days of your purchase date, no questions asked.
How to request one: Email hello@mastersalesapp.com with your order number and the email address you purchased with.
How it's paid: Refunds go back to your original payment method, in the original transaction currency, usually within 5–10 business days, though your bank or card provider may take a little longer to show it. If your card was originally charged in a foreign currency, the amount you see refunded may differ slightly from what you paid due to exchange rate movement or conversion fees charged by your bank — this is outside our control.
After 14 days: Purchases become non-refundable, except where the law requires otherwise (see Section 5) or at our discretion.
Every course purchase includes 4 months of access from the date of purchase. This access period isn't extended, paused, or restarted by a refund request — if a refund is approved, access to the course ends at that point. If you let your 4-month window lapse without using it, that on its own isn't grounds for a refund outside the 14-day guarantee, since the access was available to you throughout.
Wherever you're buying from, this 14-day guarantee applies to you in the same way. It already matches or exceeds the cooling-off period most countries provide for digital content. If the mandatory consumer protection laws of your own country nonetheless give you rights that go further than this policy, those rights aren't affected and continue to apply alongside it, not instead of it.
Separately from the 14-day guarantee, the Consumer Rights Act 2015 (and equivalent laws elsewhere) gives you rights if digital content turns out to be faulty, not as described, or not fit for purpose — for example, if videos are broken or a course doesn't match its description. These rights aren't limited to 14 days. If you think this applies to you, contact us and we'll look into a repair, replacement, or refund as appropriate.
If you're unhappy with a purchase, please contact us before opening a chargeback or payment dispute with your bank or card provider — most issues can be resolved faster this way. Opening a chargeback while a refund request is already being processed may result in your account access being paused until the matter is resolved, to prevent the same amount being refunded twice.
We won't decline a refund simply because you've watched some or all of a course within the 14-day window — that's exactly what the guarantee covers. We'll always explain our reasoning if we do decline a refund, and you're welcome to ask us to reconsider.
For anything refund-related, email hello@mastersalesapp.com. We aim to respond within 2 business days, wherever in the world you're writing from.